The UNFPA Eastern Europe & Central Asia Regional Office is looking for an ICT Specialist to work in their Istanbul, Türkiye office for a duration of 24 months. The position will act as the first-line ICT user support, providing troubleshooting and user support, amongst other tasks. 

Task description

The UN Volunteer (Specialist) will undertake the following tasks:

• Act as the first-line ICT user support
• Maintain, upgrade or enhance existing systems including troubleshooting and providing continuing user support including laptops, printers, mobile devices, and their associated software and peripherals.
• Arrange and oversee maintenance for ICT related services, including keeping stocks of spare parts and equipment to support the repair and maintenance of ICT equipment. • Escalate the case to UNFPA HQ when necessary, if a local solution is not possible;
• Setup and configure VOIP desk phones, maintain Global Directory, email ac-cess, group lists.
• Configure, set up and maintain office LAN and WAN systems.
• Employ state of the art ICT vendor management practices to ensure that ser-vices provided by vendors are acceptable.
• Support automation of office workflows, innovation and digitalization initiatives of the RO.
• Support creation of websites and visualization of KM tools and products, including regional projects.
• Provide ICT support during internal/external office meetings, including with video and audio conferencing set up preparation
• Work in tandem and backstop RO ICT Specialist to ensure uninterrupted ser-vice provision by the RO to COs.
• Undertake other duties related to the ICT as maybe required by the RO.

For the full job posting, and to apply: https://app.unv.org/opportunities/1707932366220544